Log into your account and under the client area you can submit a ticket. By submitting a ticket our system will generate an open ticket that will be forwarded to our technical support staff. Please allow 12-24 hours for a response. Soon we will be implimenting 24 hour support for tickets.
In order to be able to provide you with the help you expect and resolve your problem, we need a detailed explanation of the issue including login information and steps to see the problem on our end. Provide us with the error messages you are getting and details how we can see the error messages on our end. Inform us if you made any changes before the error messages occured and what they were. All that will help us identify the cause of the problem and resolve it permanently for you.
Not following the recommendations above will result in delays for the resolution of your problem and we will need to ask you to provide us with more information and steps to see the problem on our end. It's best to provide us with that information at the beginning with your first response so that our first response resolves your problem instead of asking for more information. In 80% of the cases, we need to ask for more information because the client didn't provide us with enough details about the problem. Provide us with the best and detailed explanation you can provide and we will resolve your issue with the first response. That will save both yours and ours time.
